General Terms, Conditions & Other Small Print

  1. General and Definitions
  2. Estimates and Prices
  3. Uncompleted Works
  4. Variations
  5. Time
  6. Completion of Work and Payment
  7. Retention of Title and Risk
  8. Delivery
  9. Loss, Damage and Liability
  10. Replaced Parts
  11. Returned Goods
  12. Subcontractors
  13. Health and Safety
  14. Notices and General
  15. Warranty
  16. Website Terms of Use

General and Definitions

  • 1.1. These terms (the "Terms") are the only terms on which Diamond Motors by whom this form is used (the "Company") contracts with the customer (the "Customer") and they shall govern the contract to the exclusion of any other terms and conditions.
  • 1.2. "Goods" means all goods, parts or other things to be sold by the Company to the Customer whether or not supplied in conjunction with Work.
  • 1.3. "Work" means any work to be done by the Company whether by the way of repairs, servicing, fitting or otherwise.
  • 1.4. The Customers will be deemed to have accepted these Terms if he or his insurance company give instructions or place orders by any means for Work to be done or Goods to be supplied.
  • 1.5. Any typographical, clerical, or other error or omission in any estimate, order acceptance, invoice or other document issued by the Company shall be subject to correction without liability on the part or the Company.

Estimates and Prices

  • 2.1. An estimate is a considered approximation of the likely cost involved and is valid for 14 days from its dispatch by the Company to the Customer. If the Customer or his agent deposits a vehicle with the Company for an estimate, a storage charge based on the Company's current rates will be made to the Customer from the 15th day after the dispatch of the estimate by the Company unless it is accepted by the Customer within 14 days of such dispatch or the vehicle is removed by the Customer from the premises within that period.
  • 2.2. Prices of Goods are those current at the time of the estimate and the Company reserves the right to increase such prices if the price to the Company is increased between preparing the estimate and obtaining the Goods.
  • 2.3. Unless otherwise agreed in writing, if it appears during progress of any Work that the estimate will be exceeded by a significant amount the Company will not continue the Work without further express permission (written) from the Customer.
  • 2.4. All prices are inclusive of any applicable Value Added Tax (unless stated otherwise).

Uncompleted Works

  • 3.1. If for any reason Work requested by the Customer is not carried out in full the Company will charge reasonable amount for any Work actually done and the then current price of any Goods supplied or fitted.


  • 4.1. Any variation agreed between the Company and the Customer in Work to be done or Goods to be supplied shall be deemed to be an amendment to this contract and shall not constitute a new contract.
  • 4.2. No order which has been accepted by the Company may be cancelled by the Customer, except with the agreement of the Company and on terms that the Customer indemnifies the Company in full against all loss (including loss of profits), costs, damages, charges and expenses incurred by the Company as a result of cancellation.


  • 5.1. The Company will use its best efforts to do Work or supply Goods within any time period notified to the Customer but time shall not be of the essence and the Company will not be liable for delays.

Completion of Work and Payment

  • 6.1. All Goods shall be paid for upon delivery or in accordance with any credit terms agreed in advance.
  • 6.2. Work shall be deemed complete when the Customer is so advised by the Company. The Customer will pay the Company for all Work done and Goods supplied as well as any storage charges before any vehicle may be removed from the Company's premises.
  • 6.3. If a vehicle is not collected by the Customer within 7 days of the Customer being advised that Work is complete the Company will charge for storage of the vehicle at its current rates. The Company may sell the vehicle if the Customer fails to pay any monies due to the Company and collect the vehicle within 3 months of being notified that the Work has been completed and of the Company’s intention to proceed to sell it. Upon any such sale the Company shall pay the balance of the proceeds of the sale to the Customer after deducting all monies due to the Company (whether arising for the latest or an earlier bailment) and all costs of sale.
  • 6.4. Interest at the rate of 3 per cent over NatWest plc rate from time to time (both before and after judgement) will be charged from the due date until payment.
  • 6.5. Please note that all credit/debit cards are acceptable at Diamond Motors, with the exception of American Express (AMEX).

Retention of Title and Risk

  • 7.1. Goods supplied by the Company shall be at the Customers risk immediately on delivery to the Customer or into custody on the Customers behalf and the Customer should therefore be insured.
  • 7.2. Property in the Goods supplied here-under will pass to the Customer when those goods and all other Goods subject to any other contract between the Company and the Customer which at the time of payment of the full price of the Goods sold have been delivered to the Customer but not paid in full, have been paid for in full.
  • 7.3. Until full payment has been received by the Company the Customer shall hold the goods supplied here-under in a fiduciary capacity for the Company in a manner which enables them to be identified as the Goods of the Company and the Customer shall immediately return those goods to the Company should it so request. All the normal incidents associated with a fiduciary relationship shall apply.
  • 7.4. The Customer's right to possession of the Goods supplied hereunder shall cease if, not being a Company he does anything or fails to do anything which would entitle any person to present a petition if on bankruptcy on being a Company, it does anything or fails to do anything which would entitle an administrator or administrative receiver to take possession of any assets or would entitle any person to present a petition for winding up.
  • 7.5. The Customer grants the Company an irrevocable license to enter at any time any vehicles or premises owned or occupied by the Customer or in its possession for the purpose of repossessing and removing any goods supplied the property in which has remained in the Company.
  • 7.6. If any provision of this clause 7 or any part thereof is held by any Court or other competent authority to be void or unenforceable in whole or part, this clause 7 shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.


  • 8.1. Unless otherwise agreed in writing delivery of Goods shall be ex the Company's premises.

Loss, Damage and Liability

  • 9.1. The Company is only responsible for loss of or damage to any vehicle or its accessories or contents caused by the negligence of the Company or its employees. Except in respect of death or personal injury, the liability of the Company to the Customer for any direct loss, damage, cost or expense shall be limited to £1,000,000 in respect of any one event or series of connected events. The Customer is strongly advised to remove any items of value not related to the vehicle and in respect of any loss or damage not the responsibility of the Company must rely upon his own insurance.
  • 9.2. Except in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Customer by reason of any representation or any implied warranty, condition or other term or any duty at common law, or under there Terms for any consequential loss or damage (whether for loss of profits or otherwise), costs or expenses whatsoever (and whether caused by the negligence of the Company, its employees, agents or otherwise) arising out of or in connection with the supply of Goods or the provision of the Works or their use or re-sale by the Customer except as expressly stated in these Terms.
  • 9.3. The Company shall not be liable to the Customer or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of its obligations, if the delay or failure is due to any cause beyond the Company's reasonable control.

Replaced Parts

  • 10.1. All parts replaced during any Work done, except those to be returned under warranty or service exchange arrangements, will be retained by the Company until the vehicle is collected. If the Customer does not specifically ask to have such replaced parts when collecting the vehicle, then they will become the property of the Company to dispose of as it deems fit.

Returned Goods

  • 11.1. Goods will be accepted back for credit provided that the Customer returns the Goods (in the same condition as when supplied) within 5 working days of delivery, the Customer pays the Company's current handling charges for returned Goods and the Goods were not specifically ordered by the Customer.
  • 11.2. Save as above Goods will not be accepted back by the company.


  • 12.1. The Company shall be entitled to carry out its obligations under this contract by subcontractors but shall be responsible for the quality of their work.

Health and Safety

  • 13.1. The instructions for use, cautionary notices and other technical notices and information as supplied to the Customer with the Goods must be observed.

Notices and General

  • 14.1. All written notices given by the Company to the Customer shall take effect 24 hours after being dispatched in the normal course of post to the Customers address, or immediately upon delivery by hand.
  • 14.2. No waiver by the Company of any breach shall be considered as a waiver of any subsequent breach of the same or any other provision.
  • 14.3. This contract shall be governed by the laws of England.


  • 15.1. The Company warrants that all genuine parts will be free of defects in material or workmanship for 12 months from sale by the Company. In respect of any other parts fitted or other Goods, the Company assigns to the Customer the benefits of the applicable manufacturers warranty. The Company warrants its work free of defects in workmanship for a period of 3 months or 3,000 miles, whichever occurs sooner, from the date of completion of the work. No warranty is present or implied for the specific performance of a product. No guarantee for the achieved performance of any product is provided. By purchasing any performance enhancing product the Customer adheres to the terms detailed above.
  • 15.2. The warranties in 15.1. above are in addition to any other remedies the Customer may have under the Contract.
  • 15.3. No warranty will apply if and to the extent that a defect is caused or worsened by one or more of the following, namely a failure to inform the Company of the defect or to have it examined by the Company and a failure to give the Company the opportunity to remedy it; if the Goods have been subjected to misuse, negligence or accident or used in a vehicle for racing, rallying or similar sports; the installation of a parts into Goods, the use of which has not been approved by Diamond Motors or the alteration of Goods in a manner not approved by Diamond Motors; non-adherence to instructions concerning the treatment, maintenance and care of the Goods or a failure to have the relevant vehicle serviced in accordance with Diamond Motors recommendations or the repair or maintenance of the Goods by a person other than Diamond Motors or a person authorised by Diamond Motors.

Website Terms of Use

  • By accessing this web site, you are agreeing to be bound by these web site Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Diamond Motors Renault Specialists Limited's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Diamond Motors Renault Specialists Limited's web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Diamond Motors Renault Specialists Limited at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on Diamond Motors Renault Specialists Limited's web site are provided “as is”. Diamond Motors Renault Specialists Limited makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Diamond Motors Renault Specialists Limited does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Diamond Motors Renault Specialists Limited or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Diamond Motors Renault Specialists Limited's Internet site, even if Diamond Motors Renault Specialists Limited or a Diamond Motors Renault Specialists Limited authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Diamond Motors Renault Specialists Limited's web site could include technical, typographical, or photographic errors. Diamond Motors Renault Specialists Limited does not warrant that any of the materials on its web site are accurate, complete, or current. Diamond Motors Renault Specialists Limited may make changes to the materials contained on its web site at any time without notice. Diamond Motors Renault Specialists Limited does not, however, make any commitment to update the materials.


Diamond Motors Renault Specialists Limited has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Diamond Motors Renault Specialists Limited of the site. Use of any such linked web site is at the user's own risk.

Site Terms of Use Modifications

Diamond Motors Renault Specialists Limited may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms of Use.

Governing Law

Any claim relating to Diamond Motors Renault Specialists Limited's web site shall be governed by the laws of England.

Contacting Us

If you have any questions or queries regarding our Terms and Conditions then please contact us.